48-62,000 Euros + Euro allowance + tax free annual bonus
Type de poste:
Durée indéterminée
Type de contrat:
Plein temps
Permis de travail requis:
EU
Mise à jour:
21 Aug 2008
eFC Réf:
436045
Our Client require a Manager to inspire and support their people to play their part in driving our business goals and objectives within our Money In department, whilst delivering administrative services to their partners and customers in multiple European countries.
Reporting to the Head of Policy Administration you will typically have around 30 FTE's and 3 Team Managers reporting in to you. You must be capable of developing, planning and implementing activities that will enable your team to succeed through proactive performance management and engagement. You will also champion strong customer service attitudes and ethos. The succesful Candidate will be responsible for the direction and management of people and processes, managing the performance and training needs of teams and individuals as well as delivering team targets. A key function of the role is to lead and drive continuous improvement in administrative delivery and productivity performance of all Money In teams within the department, whilst minimizing operational risk through effective management of quality, operational control systems, competent resource and operational planning. Development and maintenance of excellent working relationships with internal and external customers will be key whilst contributing to the ongoing development of the overall customer service proposition.
Strong communication skills are required for this role you should have people management experience with a track record of delivering results through people in a customer focused administrative environment. You must have a passion for delivery of high quality administration services and experience of the continuous improvement process. Additionally you should be able to evidence strong competencies in the following areas:
-Good knowledge of Key Control & Service Quality issues. -Experience of managing people in teams from multi cultural backgrounds. -Ability to identify operational problems and provide practical solutions. -Experience of working in a change environment and under pressure. -Technical knowledge of differing Life Assurance legislation throughout Europe. -Technical knowledge and in depth understanding of Anti Money Laundering requirements. -Fluent English – any other European language is a distinct advantage.
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